These Terms and Conditions govern your use of the website located at https://tailstravelexpress.com, operated by Tails Travel Express. By accessing or using the Site or any of the services provided by Tails Travel Express, you agree to comply with and be bound by these Terms and Conditions, as well as our Privacy Policy, which is incorporated herein by reference.

Please read this Agreement carefully before using the Site or engaging in any services provided by Tails Travel Express. If you do not agree with these Terms and Conditions, you should not use the Site or our services.

1. Services Provided

Tails Travel Express is a pet shipping and transportation service provider. We offer shipping services for various types of pets, including but not limited to dogs, cats, birds, horses, reptiles, and fish. Our services include pet transport, booking, flight arrangements, temperature-controlled, and airflow-controlled shipping, and more.

By using our services, you agree to comply with all applicable local, state, and international laws governing the transportation of pets.

2. Eligibility

By using the services offered through this Site, you represent and warrant that:

• You are at least 18 years old or have the legal capacity to enter into a binding contract.
• You have provided accurate, truthful, and complete information about yourself and your pet(s).
• You have obtained the necessary permissions and documents for the transportation of your pet(s), including any required permits, health certificates, or vaccination records.

3. Booking and Reservation

To book our services, you must provide accurate information regarding the pet, travel dates, pick-up and drop-off locations, and any other relevant details. You will be required to pay for the services upfront or as otherwise agreed.

Tails Travel Express reserves the right to cancel or modify bookings due to any of the following reasons:

• Insufficient or incorrect information provided.
• Pet’s health or travel restrictions that prevent safe transportation.
• Any legal or regulatory restrictions preventing the shipment of the pet.

Once a booking is confirmed, you will receive an email confirmation and booking details. You are responsible for ensuring that all details are correct.

4. Payment and Fees

The fees for our services will be communicated to you at the time of booking. You agree to pay all fees associated with the services in a timely manner. Payment for services must be made using one of the accepted payment methods (e.g., credit card, debit card, or other approved payment processors).

All prices are subject to change without notice, but once your booking is confirmed, the agreed-upon price will remain the same.

5. Pet Requirements

To ensure the safety and comfort of your pet during transportation, you are responsible for ensuring that your pet meets the following requirements:

• Health: Your pet must be in good health to travel. A health certificate may be required before travel.
• Age and Size Restrictions: Certain pets, especially young, elderly, or pregnant animals, may not be eligible for transport. Size restrictions may apply depending on the mode of transportation.
• Vaccination: Your pet must have up-to-date vaccinations as required by the destination and regulations.

Tails Travel Express reserves the right to refuse transportation of pets that do not meet these requirements.

6. Shipping Process and Responsibilities

• Temperature-Controlled and Airflow-Controlled Shipping: We provide temperature and airflow-controlled environments to ensure the comfort and safety of your pet during transport. However, you must ensure that your pet’s crate or carrier complies with all transport regulations, including being the appropriate size for the pet.
• Custom Clearance: We may assist in handling the necessary documentation for customs clearance when shipping pets internationally. However, it is your responsibility to ensure that all documentation is provided and that you comply with the regulations of both the origin and destination countries.

You agree to indemnify Tails Travel Express from any liabilities or issues arising from improper documentation, non-compliance with regulations, or delays caused by customs or other external factors.

7. Cancellations and Modifications

• Cancellations: If you wish to cancel your booking, please contact us as soon as possible. Cancellations are subject to a cancellation fee, which will be communicated at the time of the booking. The amount of the cancellation fee depends on the time of cancellation before the scheduled transport date.
• Modifications: You may request to modify your booking (e.g., changing travel dates or pick-up locations), subject to availability and additional fees as applicable. Modifications must be made at least [X] days before the scheduled transport date to avoid additional charges.

8. Limitation of Liability

Tails Travel Express will take all necessary steps to ensure the safe transportation of your pet. However, by using our services, you acknowledge and agree that:

• Tails Travel Express shall not be held liable for any loss, injury, illness, death, or damage to pets during transport, unless caused by gross negligence or intentional misconduct.
• We will not be responsible for any delays or issues arising from factors beyond our control, such as weather conditions, airline schedules, or customs issues.
• We do not assume responsibility for any pre-existing medical conditions of your pet or issues that arise before, during, or after the transport.

You agree to indemnify and hold harmless Tails Travel Express from any claims, damages, losses, or expenses related to the transportation of your pet, except in cases of gross negligence.

9. Privacy and Data Protection

Tails Travel Express is committed to protecting your privacy. Your personal information will be handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your personal data as outlined in our Privacy Policy.

10. Prohibited Uses

You agree not to use our website or services for any unlawful or prohibited activities, including but not limited to:

• Providing false or misleading information.
• Violating any laws, regulations, or customs requirements.
• Engaging in any activities that could harm our website or services.

11. Intellectual Property

All content on the Tails Travel Express website, including text, images, logos, trademarks, and other materials, are owned or licensed by Tails Travel Express and are protected by copyright laws. You may not use, reproduce, or distribute any content from this website without prior written permission.

12. Changes to These Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page It is your responsibility to review these Terms and Conditions regularly. Continued use of the Site or services after any changes signifies your acceptance of the updated Terms.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, USA, without regard to its conflict of law principles. Any disputes arising from the use of our website or services shall be resolved in the appropriate courts of California.

14. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us.

By using Tails Travel Express services, you agree to abide by the above terms. It is essential to review these terms periodically as they may change, and your continued use of the website constitutes your acceptance of those changes.