Tails Travel Express is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines the types of information we collect from you, how we use it, and the steps we take to protect your personal data when you visit our website or use our services.

By using our website, services, and/or engaging in any communication with us, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information in order to provide you with the best experience possible when using our website and services.

A. Personal Information

Personal information refers to any data that can be used to identify an individual. The types of personal information we may collect include:

• Full Name
• Email Address
• Phone Number
• Mailing Address
• Payment Information (e.g., credit card details, billing information)
• Pet Information (e.g., breed, age, health, special travel needs)
• Travel Details (e.g., pick-up and drop-off locations, flight dates)
• Account Details (if applicable, such as username and password)

B. Non-Personal Information

Non-personal information refers to data that cannot directly identify an individual. This includes:

• IP Address
• Browser Type
• Device Information
• Geolocation Data
• Usage Information (e.g., pages visited, time spent on pages)
• Cookies and Tracking Technologies

This information is collected automatically and is used to improve the functionality and user experience of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To process bookings, reservations, and shipments for your pets, and to fulfill the services you have requested (e.g., transporting your pet, providing updates on the journey).
• Communication: To send you transactional emails related to your booking, confirmations, customer support, and customer service inquiries. Additionally, we may contact you to resolve issues related to your pet’s travel arrangements.
• Payment Processing: To process your payment for services rendered. Payment details are handled by third-party payment processors and are subject to their respective privacy policies.
• Marketing and Promotions: With your consent, we may send promotional materials about our services, discounts, or new offerings. You can opt-out of marketing communications at any time.
• Website Improvement: To enhance the functionality, design, and performance of our website, ensuring that it meets the needs of our users. We analyze website traffic, preferences, and usage patterns to improve the overall experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, including responding to lawful requests and protecting the rights and safety of Tails Travel Express, our customers, and the general public.

3. How We Protect Your Information

We employ a variety of security measures to safeguard your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use SSL (Secure Sockets Layer) encryption to protect your sensitive data (such as payment information) during transmission.
• Access Control: Only authorized personnel have access to your personal data, and access is granted only as necessary to perform their jobs.
• Regular Security Audits: We conduct periodic security audits and vulnerability assessments to identify and address potential risks to your personal information.
• Data Anonymization and Secure Storage: Personal data is stored securely and is only retained for as long as necessary for the purposes outlined in this policy.

However, while we take all reasonable measures to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security, but we remain committed to protecting your data to the fullest extent possible.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect non-personal information about your usage of our website. Cookies are small files stored on your device that allow us to recognize your preferences, enhance your browsing experience, and analyze usage patterns.

You can manage your cookie preferences by adjusting the settings in your browser. However, please note that disabling cookies may impact the functionality of certain website features.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:

• Service Providers and Partners: We may share your data with trusted third-party service providers who assist us in delivering our services, such as payment processors, shipping partners, and pet transport companies. These providers are required to maintain the confidentiality and security of your information.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas, court orders, or governmental inquiries.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owners as part of the business transaction. We will notify you of any such change.

We ensure that any third parties with whom we share your information uphold the same level of privacy and security standards.

6. Your Rights and Choices

As a user of our website and services, you have the following rights with respect to your personal data:

• Access: You have the right to request access to the personal information we hold about you. You can ask us to provide you with a copy of your data.
• Correction: You can update or correct any inaccuracies in your personal information.
• Deletion: You can request that we delete your personal data, subject to legal and contractual obligations.
• Opt-Out of Marketing: You can choose not to receive promotional or marketing emails by clicking on the “unsubscribe” link in any marketing communication.
• Data Portability: You may request a copy of your personal data in a structured, machine-readable format, which you can transfer to another provider.
• Withdraw Consent: If we process your data based on consent, you can withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. After this period, your data will be securely deleted or anonymized.

8. Children’s Privacy

Our services are not directed at individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will take steps to delete that information immediately. If you are a parent or guardian and believe we may have collected information about a child under 13, please contact us at the address below.

9. Third-Party Websites

Our website may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on our website with an updated “Effective Date” at the top of the page. We recommend that you periodically review this policy to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, our practices, or your personal data, please contact us.

We are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly and securely. By using Tails Travel Express’s services, you consent to the collection and use of your information in accordance with this Privacy Policy. Thank you for trusting us with your pet’s travel needs.