FAQ

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We specialize in the transportation of all types of pets. This includes dogs, cats, birds, reptiles, horses, and fish. We ensure that each pet is transported safely and comfortably with the necessary care tailored to their specific needs.

Booking a shipment with Tails Travel Express is easy! Simply visit our website and complete the contact form with your pet’s details, travel dates, and destination. After submitting the form, you will receive a confirmation email with the next steps, including payment instructions and travel arrangements.

We take the safety and well-being of your pet very seriously. We provide temperature-controlled, lighting-controlled, and airflow-controlled environments to keep your pet comfortable during transport. Additionally, we work with trusted carriers and handlers to ensure that your pet is treated with care every step of the way.

Depending on your pet’s destination, you may need to provide health certificates, vaccination records, and any required permits for international travel. We recommend contacting us as soon as possible to ensure you have all the necessary paperwork in place before the scheduled transport.

Yes! We provide real-time tracking for your pet’s shipment. You will receive updates throughout the journey, so you can stay informed about your pet’s progress. If you have any questions or concerns during the transport, our customer service team is always available to assist you.

If you need to cancel or modify your pet’s travel plans, please contact us as soon as possible. Cancellations and changes are subject to our policies, and depending on the timing, a fee may apply. Be sure to reach out in advance to discuss the available options and fees.

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